Do my suppliers need to do anything?
No. They receive your order by email, WhatsApp or WeChat and reply as they always have, or tap one button to confirm. They never create an account and never pay.
What if the AI reads something wrong?
Nothing changes your order silently. Rules check every reading first, anything uncertain or touching price waits for you, and each value shows the supplier's words it came from. The audit log shows who or what made every change.
Which languages does it read?
Suppliers can write in any major language, including Vietnamese, Chinese, Hindi, Turkish, Indonesian, Thai, Spanish and German. Orders go out in the supplier's language, and you read everything in yours.
Does it work with our ERP?
Orders and suppliers come in from Excel or CSV exports, and everything can be exported back. On Plus and Scale, OrderToDock notifies your own system the moment an order changes, and Scale includes a full read and write API for your ERP or TMS.
Where is our data, and who can see it?
Production runs in Singapore, with a nightly copy of stored files in a second region. Our staff see your content only through support access you can see, time-limited and with a stated reason. Sub-processors are listed in public, and your data never trains AI models.
What counts as a supplier reply read?
A message from a supplier that we read to find order changes. Emails you send, button confirmations, newsletters and auto-replies are not counted.
Can we cancel?
Any time before your next renewal, from Billing. Your first payment is refundable within 30 days, and you can export everything whenever you like.